Average 6 minutes per room No construction experience required

New build snagging, made simple. Room by room.

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A fraction of the cost.

No surveyor. No spreadsheets. Walk room by room with a guided checklist. We turn what you log into a professional PDF report, with follow-up support to fix your home.

What does it cost to fix a snag?
Snagging inspection
£350–£600
advertised single-visit prices (New Build Inspections, HomeSnag, New Home Quality Control)
sendingsnags £15.99 your own guided report, one-time. Start free with up to 10 snags.

9 in 10 new build buyers report a problem.

In the Home Builders Federation's national customer satisfaction survey, published in March 2026, 93% of new build buyers said they had reported a problem with their home to their builder since moving in, and around a quarter had reported sixteen or more.

Every new build has issues. What matters, is what you can prove.

93 in every 100 buyers reported a problem to their builder since moving in. Home Builders Federation, National New Homes Customer Satisfaction Survey, survey year October 2024 to September 2025, published March 2026. Buyers' own reporting eight weeks after moving in, in a survey run by the house builders' trade body.

What a missed snag costs to fix yourself.

Where you report a snag in your window, your developer or housing provider should resolve it at no cost to you.

Repairs outside of this process can quickly add up, which is why it's important you follow a structured process when checking your home.

Below are the prices UK trades advertise for fixing common snag issues. People don't hire an inspector because they can't describe a defect. They hire one because they don't know what to check. sendingsnags shows you, one room at a time, what to check. You don't need a surveyor to get started.

Making your snag list

A sendingsnags reportFree to start, reports from £15.99
£15.99
A professional snagging inspectionAdvertised by three UK firms
£350 to £600

Fixing a missed snag yourself

Socket not working or damagedHeating, electrics and ventilation · MyJobQuote, PriceYourJob
£65 to £85
Dripping tapKitchen · Which?, MyBuilder
£45 to £200
Failed groutBathroom · Airtasker, MyJobQuote
£185 to £285
Crack in the plasterLiving room and bedrooms · MyBuilder, MyJobQuote
£50 to £300
Toilet flush not workingBathroom · MyBuilder, Which?
£50 to £300
Patchy paintLiving room and bedrooms · Checkatrade, MyBuilder
£300 to £500
Each repair runs from its lowest to its highest published price, across two UK sources. Guide prices, not quotes, September 2026. The Which? prices exclude VAT. See every price and its source

See how costs can very quickly add up.

  1. Cabinet door damaged or out of line£131 to £259
  2. Dripping tap£45 to £200
  3. Failed grout£185 to £285
  4. Toilet flush not working£50 to £300
  5. Patchy paint£300 to £500
  6. Crack in the plaster£50 to £300
  7. Skirting pulling away£225 to £450
  8. Window frame seal broken or missing£80 to £180
  9. Radiator cold at the top£50 to £100
  10. Bathroom extractor not working£80 to £200
  11. Socket not working or damaged£65 to £85
  12. Fence panel loose or damaged£60 to £200
  13. Gutter leaking£120 to £340
Total£1,441 to £3,399

Guide prices for one of each repair, not quotes. The Which? prices exclude VAT. Reported in your window, a snag is for your developer or housing provider to resolve at no cost to you.

With you from the first room to the last repair.

Walk, log, send, track.

  1. Walk each room

    Every room has a checklist that shows what to look for and how to check it. Mark each check Fine or Snag as you go.

  2. Log each snag

    Start from the check's ready-made wording and photo guide; describe the issue, add photos and mark up the problem, then grade its severity as Major, Below Standard or Cosmetic.

  3. Approve and send your report

    sendingsnags checks your wording and suggests factual edits. Nothing changes without your approval. You then publish a professional report, with your photos, ready for your developer or housing provider.

  4. Track every fix

    Log replies, visits and fixes with photos, and update each snag's status as it moves. Get reminded before the dates that matter.

What happens next, and when.

If the New Homes Quality Code covers your home, it outlines what your developer must do, and by when. sendingsnags helps you keep track of those dates. Check if the Code covers your home

  1. Before completion

    Notice to complete

    Usually at least 14 days under the Code, but your contract determines the exact period. Time to walk your home and find issues before completion.

  2. The day you send it

    Your report is sent

    To your developer or housing provider. Your timeline tracks this date and the dates that depend on it automatically.

  3. As soon as possible

    Acknowledged

    Your developer must acknowledge your snag list as soon as possible.

  4. Within 30 days

    Settled, in most cases

    Unless there is a significant reason for a delay, which must be explained, with monthly updates.

  5. After 30 days

    A formal complaint

    A snag still not resolved can go to the complaints procedure, with replies due within 5, 10 and 30 days.

  6. 56 days into a complaint

    The New Homes Ombudsman

    You may be able to refer a complaint still open to the New Homes Ombudsman Service.

sendingsnags is independent. We're not part of, or endorsed by, the New Homes Quality Board or the New Homes Ombudsman Service.

Questions buyers ask.

See all questions

Get your beta place.

Join the waitlist and we'll email you when your place is ready. Free to start, reports from £15.99.

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