Privacy

Who we are

sendingsnags is operated by Fixtures and Finishes Ltd (company number 17415644), a company registered in England and Wales.

Fixtures and Finishes Ltd (trading as sendingsnags) is the data controller responsible for your personal data. We use this data to help you, a UK new-build buyer, turn your own walkthrough of your home into a snag report you can send to your developer or housing provider. The report is built from what you record. We do not visit your property and we do not inspect anything ourselves.

What we collect

Your email address, your property details (address, developer or housing provider, your name and the walkthrough date), and everything you record on your walkthrough: room checks, snags, observations and the photos you take.

When you publish, we keep your report as a PDF and a saved snapshot, plus its version history, tracker and timeline.

To run the invite-only beta we also temporarily store access requests. This includes the email address and any note you send when requesting a code. We use this data only to decide which requests should be approved.

We do not collect anything for advertising, and we do not build profiles of you.

Where it is stored

Your account, snags, photos and reports are stored in the UK (London region). Some processing happens outside the UK: the text you send to the AI features is handled by our AI provider, as described in "How we use AI" below.

We use a small set of providers to run the service: to host the app and files, to run the parts that need a server, to power the AI, and to send your reminder emails. We do not sell your data or share it with your developer, housing provider, letting agent, or anyone else for their own purposes.

Cookies

We do not use cookies, and there are no analytics or tracking scripts in the app or on our landing page. The app does retain a small amount of information in your browser's own storage on your device: your signed-in session, the record that you accepted the terms, and display preferences. This exists only to provide the service, and none of this information is used to track you.

If we ever add analytics or non-essential data collection, we will update this notice and ask for your consent where the law requires it.

How we use AI

When the app suggests wording or a grade, or answers a question in Ask the guide, it sends the text you wrote or the question you asked to our AI provider, Anthropic. It sends this from our server, never from your device. That text is processed in the United States, outside the UK. It does not send your photos.

Anthropic keeps the text it processes, and the suggestion it returns, for up to 30 days, and does not use it to train its models.

You enter the values and the AI only suggests, so you can change or ignore anything it offers. You can also turn AI suggestions off on the account screen, and when they are off none of your text is sent to the AI provider.

How long we keep it

We keep your data for as long as your account exists, and delete it when you ask. Backups are kept for a short period and then expire.

Your rights

Under UK data protection law you can view your data, correct it, delete it (the right to erasure), export a copy, and object to or restrict how we use your data. To export or delete your data, use the tools on the account screen, "Export all my data" and "Delete my account". Alternatively, you can request we complete this on your behalf by contacting us at support@sendingsnags.com.

You can ask us to delete or export your personal data at any time. We aim to answer a request regarding your rights within one month, as the law requires, and aim to respond within 2 working days during the beta period.

You can also complain to the Information Commissioner's Office. We are registered with the ICO as a data controller, registration reference ZC230268.

Deleting your data

On the account screen, choose "Delete my account" and confirm. This immediately removes everything connected to your account from our live systems: every property, room, snag, photo, report, tracker and timeline entry, and your sign-in.

It cannot be undone, so export your data first if you want to keep a copy. A copy may remain in an encrypted backup for a short period before it expires. You can also ask us to delete your data by email.

Access requests are not part of an account, so they are not removed by account deletion. Email us to remove your request. All requests are deleted when the beta ends.